Info and Policies

Shipping Information

Each piece is made to order, and I aim to ship within 5 working days. Orders for 9ct gold pieces take longer—please allow extra time.

If you need your order for a specific date, please message me before purchasing, and I’ll do my best to accommodate.

I currently offer UK shipping only via Royal Mail. Shipping costs and delivery times are shown at checkout.

Returns & Exchanges

I want you to love your Tŷ Picl piece, but if you need to return or exchange an item, please read the following:

Returns

  • Items can be returned within 14 days of delivery.
  • Items must be unused, in their original packaging, and in resaleable condition.
  • Custom or personalised pieces cannot be returned unless faulty.
  • Buyers are responsible for return shipping costs.

Exchanges

  • If you'd like to exchange an item, please contact me first.
  • Exchanges are subject to stock availability.
  • The same conditions as returns apply (item must be unused, etc.).

Faulty or Damaged Items

  • If your item arrives damaged or faulty, please get in touch within 14 days with photos.
  • I will arrange a replacement or refund if the item is genuinely defective.

How to Return an Item

  1. Email typicljewellery@gmail.com with your order number and reason for return.
  2. Once approved, return the item to with address provided
  3. Refunds (excluding shipping costs) will be processed once I receive the item.

Privacy Policy

I respect your privacy and only collect the information needed to process your order, such as your name, email, and shipping address.

Your data is handled securely and is only shared with trusted third parties like payment processors and delivery services. I do not sell or share your information for marketing purposes.

Terms & Conditions

  • All prices are in GBP (£) and include applicable taxes.
  • Payments are processed securely via Shopify Payments, PayPal, or other listed methods.
  • All designs and images on this site are the property of Tŷ Picl and may not be used without permission.
  • I reserve the right to refuse service or cancel an order if necessary